Turbo Vado 4.0 Step-Through EQ
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RETURNS POLICY
Make a Return
Submit your online return request to our Returns Center. Online returns follow our standard policy below and are subject to approval.
Eligibility for Returns and Exchanges.
Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. You can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff.Once the return is approved, we will start the refund process. Epic Cycles reserve the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Refunds:
Upon receiving your returned item, we are committed to processing your return as efficiently as possible, typically within 5 to 7 business days. You will receive an email confirmation once the return is processed and/or approved/rejected. The refund will then be initiated, and you can expect to receive it within approximately 72 hours, depending on your original form of payment. The refund amount will be equivalent to the original purchase price of the returned item, inclusive of applicable tax, but excluding any shipping and handling charges. If the original payment method is not accessible, refunds will be made in store credits.
Non Refundable Items:
- Shipping and Assembly fees are non-refundable.
- No returns on "Final Sale", “Pre-Order” or "Special Order" “Custom Bike” items.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Returns and Exchange process:
Bikes, Parts, Components & Accessories:
For new, unused gear, please return it in the same condition you received it, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty, and other accessories. washed items do not qualify as new / unused.
When sending back your items, please take the necessary care in packaging them securely. The responsibility for covering the costs related to repairing items damaged during return shipping due to improper packaging lies with the customer.
We appreciate your cooperation in adhering to these return instructions. If you have any questions or need further assistance, our team is here to help you with the return process.
For store credits:
Store credits issued for returned products will remain valid for one year from the date of issuance. We recommend using your store credits within the respective time frames to ensure you make the most of your benefits. Should you have any questions or need assistance with your credits, feel free to reach out to us for support.
Return Shipping process:
To initiate a return, you'll need to send an email to info@epic-cycles.us and follow the instructions below
1. Packaging: Carefully repack the item in its original packaging if available. If not, please use a box and secure the item with appropriate padding to prevent any damage during transit.
2. Labeling: Print the return shipping label previously emailed to you and affix to the package. Ensure the label is clearly visible and securely attached. Make sure to remove any other labels or shipping tags attached to the package.
3. Drop-off: You can drop off the package at the nearest provided carrier location.
3. Scheduling Pickup: Visit the provided carrier website or call their customer service to schedule a pickup at your convenience.
Warranty:
Please email orders@epic-cycles.com. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible, please make sure your email and item falls within the following guidelines:
Item displays a manufacturer defect and has not been damaged as a result of natural wear and tear or accidents.
The order was delivered more than 30 days ago. Please contact a Gearhead with any questions about orders that were delivered within the last 30 days.
Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly, please attach photos of the item, including the defective area. Requests must have pictures included in order to be processed. Once you email our team, you will receive an email informing you of the current response time. Keep in mind some brands will require you to deal with them directly on your claim
This product is available for Pickup on these stores:
- Houston, TX
- Denver, CO
- Delray Beach, FL
- Solana Beach, CA
Note that your product will be available for pickup in 72 hours.
We provide shipping options for the majority of apparel and accessories, typically within 3 to 5 business days. In the case of bikes, we offer Economy, Standard, and Express Shipping, each available with or without Epic Pro Assembly.
What does our Epic Pro Assembly mean? The bike will be built, tuned up, and expertly packaged. The only items you will need to finalize installation are the handlebar, seatpost, and front wheel. Please keep in mind some tools are necessary in order to finalize this.
It's important to note that, at present, we do not offer shipping services outside the 50 U.S. states. If you have any questions about shipping, please don't hesitate to contact us.
Online Sales: (888) 366-8083
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Overview
Meet the Vado SL. This super-light e-bike was designed to take on anything from daily commutes through urban landscapes to clocking even faster workouts. Need to carry your bike? No sweat. Weighing 40% less than the full-power Vado, there’s no other electric bike out there with ride quality, range, and power like this. All you need to do is get on and go.
The Vado SL comes equipped with everything you need to start riding right away. First, the extra-bright, built-in lights give you higher visibility in low-light areas. Next, the MasterMind Turbo Control Unit (TCU) makes it easy to view ride info on the go. The Pathfinder tires roll fast on or off the pavement with plenty of grip, and the Vado SL's featherweight status also makes it perfect for city commuting and offers far more than ride quality — it means you can hang it on a wall or car rack. And it makes public transportation a breeze.
So whether you're going fast or far or both, the Vado SL provides the confidence to do it all at a fraction of the weight.
LIGHT WEIGHT: You’ll be blown away by how easy it is to lift your bike on to a rack, carry it up stairs, or ride nimbly around town, thanks to the category-leading light-weight of the Turbo SL technology, optimised frame materials, design, and specification.
COMFORTABLE AND CONFIDENT: Body position and handling are optimized to deliver unsurpassed riding comfort, confidence, and control. Powerful hydraulic disc brakes reign in your speed, while larger tires provide maximum traction for turning and stopping.
LONG-RANGE: Enjoy ride-anywhere range, go up to 80 mi / 130 km on a single charge. Need more? You can add an optional range-extender battery that fits in your water-bottle cage to take your ride even further.
TURBO SL: The heart of the Vado is its Turbo SL technology, the advanced and integrated electric bike system that delivers an unequaled combination of light-weight, natural feel, anti-theft functions, training tips, a full-function bike computer, ride anywhere range, and more.
BETTER OVER TIME: Because our technology never stops improving, neither will your ride experience. With new features, introductions, and firmware updates happening wirelessly, take your ride experience to the next level every time an update is available.
Tech Specs
Frame
E5 Aluminum, bottom bracket motor mount, fully integrated downtube battery, internal cable routing, fender and front rack mounts, Smooth Welds
Fork
Rigid full aluminum disc, Boost™ 12x110mm, front- rack-compatible
Bottom bracket
Tektro HD-R290, hydraulic disc, 160mm
Stem
Specialized Stealth Stem, alloy, 14 deg, 31.8mm, integrated TCD mount
Handlebar
Specialized, alloy, 9-degree backsweep, 15mm rise, 31.8mm
Saddle
Bridge Sport, hollow cr-mo rails, 155mm
Seat post
Specialized, alloy, dual-bolt, 25mm offset, 27.2mm
Group set
Rear derailleur
SRAM NX, 11-speed
Crank
Praxis, Forged alloy M30, custom offset
Motor
Specialized SL 1.1, custom lightweight motor
Battery
Specialized SL1-320, fully integrated, 320Wh
Charger
Custom charger, 48V System w/ SL system charger plug
Shifters
Sram NX, 11-speed, multi-shift
Cassette
SUNRACE, CSMS7, 11-42t, 11-speed
Chain
KMC X11eT, 11-speed
Front Brake
Tektro HD-R290, hydraulic disc, 160mm
Rear Brake
Tektro HD-R290, hydraulic disc, 160mm
Wheel set
Rims
700C disc, 22mm rim depth, 21mm internal width
Tires
Nimbus II Sport Reflect, 700x38mm
Spokes
DT Swiss Industry