FREQUENTLY ASKED QUESTIONS

If you choose the color and size and it lets you add it to the cart, we do have it available in our stores or warehouse. Our inventory is 100% accurate on our website. If you do not see it available, please request to chat with an Epic Pro as we might be able to do a custom order for you.

The specific components are listed on each bike's product page under the specifications section. None of our bikes include pedals.

Yes, we have a selection of high-end electric bikes designed for various riding styles. Please see our e-bike category for available models.

Our frames typically come with a 5-year warranty against manufacturing defects. Component warranties are provided by the respective manufacturers. Please see our warranty policy for complete details.

Yes, we offer a curated selection of high-quality bike accessories, including helmets, apparel, lights, and more.

We have a $124.99 flat fee for analog bikes and a $149.99 flat fee for E-Bikes. Both include our high-quality shipping boxes as well as our Epic Pro Assembly.

This service guarantees meticulous bike assembly and repackaging by our certified Epic Pro technicians. For road bikes above $5,000, you will receive our Ready to Ride box, which means once you receive the bike you only need to install the front wheel and seat post. For bikes below $5,000, you will need to finish the handlebar installation, install the front wheel, and the seat post. For the MTBs, you will need to finish the handlebar installation and install the front wheel.

 Delivery times vary depending on your location. Domestic orders typically arrive within 7 to 10 business days after processing.

We do not ship internationally.

Your bike will be professionally packaged in a sturdy, bike-specific box with protective materials to ensure it arrives safely.

Some minor assembly is typically required, such as attaching the handlebars, front wheel, and seat post.

Expedited shipping options may be available for an additional cost. Please contact us before placing your order to inquire about faster delivery options.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

Yes, we partner with Synchrony Financing and Shop Pay to offer financing options for qualified customers. Please see our financing page for more information.

We occasionally offer promotions and discounts. Please chat with an Epic Pro to learn more about them.

Sales tax is not included in the listed prices and will be calculated and added to your order total at checkout based on your shipping address.

Our service department at our physical stores offers professional bike maintenance and repair services.

The recommended maintenance schedule depends on your riding frequency and conditions. We provide a general maintenance guide with your bike purchase. Regular professional servicing is recommended.

Replacement parts for your bike can be purchased through our website or at our physical stores. Please contact us if you need assistance finding specific parts.

Yes, our knowledgeable customer support team is available to assist you with any technical questions or issues. Please contact us via phone or email.