Privacy Policy

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All information transmitted through this site is protected using Secure Socket Layer (SSL) encryption (https), the industry standard for protecting data in transit.

In addition, we implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We reserve the right to log, collect, and analyze information gathered from a user’s visit to this website. This includes both personal and non-personal data, which may be collected directly from you or automatically through your interaction with our website.

This information is used to operate our business, fulfill transactions, improve our website, enhance user experience, and support marketing and analytics efforts.

Personal data is collected when users voluntarily provide information to us. This may occur when you create an account, place an order, subscribe to communications, or interact with us through customer service channels, including live chat.

Personal data collected may include, but is not limited to, your name, email address, phone number, billing and shipping address, and purchase history.

We use this information to:

• Process and fulfill orders
• Provide customer support
• Communicate with you regarding your account or transactions
• Send marketing or promotional communications (subject to your preferences)
• Improve our products, services, and customer experience

You have the option to unsubscribe from marketing communications at any time by following the instructions included in those communications.

Non-personal data collected includes information about your interaction with our website, such as browsing behavior, pages visited, time spent on the site, device information, and general location data derived from your IP address.

This information is used to:

• Understand user behavior
• Improve website functionality and performance
• Optimize marketing campaigns
• Enhance overall user experience

While this data does not directly identify you, it may be associated with your device or browser.

This website uses cookies, pixels, tags, scripts, and similar technologies to collect information about your browsing behavior and interactions with our website.

These technologies are used to:

• Enable core website functionality
• Analyze site traffic and performance
• Personalize user experience
• Deliver targeted advertising

We may use third-party services, including Google and Meta, that utilize these technologies to provide analytics and advertising services.

Consent to Tracking

In accordance with applicable U.S. privacy laws, including California privacy regulations, non-essential tracking technologies are not activated unless and until you provide your consent through our cookie banner or preference center.

You may accept, reject, or customize your cookie preferences at any time. You may also manage cookies through your browser settings.

We use third-party analytics and advertising platforms, including Google Analytics, Google Ads, Meta Pixel (Facebook and Instagram), and Salesforce Marketing Cloud, to understand how users interact with our website and to measure the effectiveness of our marketing campaigns.

These services may collect information such as IP address, device identifiers, browser type, pages visited, and approximate geographic location. This information is generally processed in a pseudonymized or aggregated form.

These third-party providers may also use cookies and similar technologies for their own purposes, subject to their respective privacy policies.

We may share your personal information with third parties that provide services on our behalf, including payment processors, shipping providers, analytics services, advertising platforms, and customer relationship management systems.

In certain cases, sharing of data with advertising partners may be considered “sharing” under California law for purposes of cross-context behavioral advertising.

We do not sell personal information for monetary value. All third parties are required to handle your information in accordance with applicable data protection laws and contractual obligations.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• The right to request access to the personal information we collect about you
• The right to request deletion of your personal information
• The right to request correction of inaccurate information
• The right to opt out of the sale or sharing of personal information
• The right to limit the use of sensitive personal information
• The right not to be discriminated against for exercising your rights

To exercise your rights, please contact us at:
support@epic-cycles.com

You may opt out of the sharing of your personal information for advertising purposes by:

• Using the “Do Not Sell or Share My Personal Information” link on our website
• Adjusting your cookie preferences
• Contacting us directly

We will process such requests in accordance with applicable law.

We use a live chat feature to communicate with customers and provide support. When you interact with our chat, we may collect and store the information you provide, including the content of your messages and technical data related to your session.

These interactions may be monitored or stored for quality assurance, training, and customer support purposes. By using this feature, you acknowledge and consent to this collection and use of information.

This website contains links to third-party websites. We are not responsible for the content, security, or privacy practices of such sites. These links are provided for convenience, and you access them at your own risk.

We reserve the right, in our sole discretion and without prior notice, to suspend or terminate user accounts and/or access credentials for any reason, including but not limited to violations of our terms, suspected fraudulent activity, or misuse of our services.

Please check this page periodically for updates to our policies regarding personal information. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of the website constitutes acceptance of any updates.