Policies & Shipping

Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within three business days of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Please note that do not ship outside of the 50 U.S. states at this time.

 

Below are shipping options and fees. If you have any questions about shipping, please contact us at one of the numbers below:


Shipping Fees & Options for Bikes

  • Contiguous U.S. States (all states except Hawaii and Alaska):

    • Standard Shipping (5-7 Business Days): $79.99

    • Expedited Shipping (2-4 Business Days): $349.99

    • In-Store Pickup: Free

  • Alaska & Hawaii

    • Standard Shipping (5-7 Business Days): $289.99


Shipping Fees & Options for Gear

  • All 50 U.S. States:

    • Standard Shipping (5-7 Business Days): $11.99

    • In-Store Pickup: Free


Please note that some items may be subject to additional shipping and handling charges because of size or weight.


Orders are generally shipped within 72 hours (Monday - Friday) using Insured Courier. The delivery standard is 5-7 days. Times may vary depending on current COVID-19 Emergency.

In-Store Pickup

In-store pickup is available Tuesday - Sunday, 11 am - 5 pm. An email will be sent when your order is ready for pickup. Your order will generally be ready within 48 hours. If you prefer to meet us curbside for pickup, please call or email the shop to make arrangements.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Refunds

Return Policy

Epic Cycles will gladly accept returns within 30 days of original purchase date.

  • Items must be in new condition, with all original packaging, and with all manuals and accessories included (items returned damaged, used, or without packaging are not eligible for return).
  • If you choose "Epic Ready To Ride" shipping method, your items are not refundable. We can offer refunds only on certain situations. Contact us on orders@epic-cycles.com if you feel your situation applies for a refund.
  • Items on sale are not refundable.
  • Bicycles may be returned for store credit only or exchanged (re-stocking fee may apply).
  • No returns on “Pre-Order” or "Special Order" items.
  • All refunds require original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card. 
  • Refunds will be issued in the same form of payment as originally used if possible. If it's not possible, we'll refund as Gift Card or Store Credit.
  • Shipping and Assembly fees are non-refundable.

Online Returns

Submit your online return request on our Returns Center. Online returns follow our standard policy above and are subject to approval.

Refunds are not available on items purchased through our "Special Order Catalog". These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!