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Helium Pro
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30 Day Return Policy
Epic Cycles will accept returns within 30 days of the original purchase date. Note some items are non-refundable.
- Items must be in new condition, with all original packaging, and with all manuals and accessories included (items returned damaged, used, or without packaging are not eligible for return).
- If you choose "Epic Ready To Ride" shipping method, your items are not refundable. We can offer refunds only on certain situations. Contact us on orders@epic-cycles.com if you feel your situation applies for a refund.
- Bicycles may be returned for store credit only or exchanged (re-stocking fee may apply).
- No returns on "Pre-Order" or Special Order items.
- Items on sale are not refundable.
- All refunds require original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
- Refunds will be issued in the same form of payment as originally used if possible. If it's not possible, we'll refund as Gift Card or Store Credit.
- Shipping and Assembly fees are non-refundable.
Shipping Options
Bikes
We offer standard and express shipping, both requiring Epic Pro assembly.
Epic Pro Assembly
What does our Epic Pro Assembly mean?
The bike will be built, tuned up, and expertly packaged. The only items you will need to finalize installation are the handlebar, seatpost, and front wheel. Please keep in mind some tools are necessary in order to finalize this.
ELECTRIC BIKES
$149.99
NON-ELECTRIC BIKES
$124.99
Shipping prices (All states except Hawaii and Alaska)
STANDARD (5 to 10 business days)
FREE
EXPRESS (1 to 2 business days)
175,00
Other products
We provide shipping options for the majority of apparel and accessories, typically within 3 to 5 business days.
ONLINE SALES
(888) 350-9045Size Notification
Get notified when sizes are back in stock
Select the sizes you want and we'll send you an email when they become available.
