We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information. Please note: Bikes, Accessories, Components, and Apparel on Final Sale are non-refundable.

Shipping options are available for most apparel and accessory items. Orders typically ship within three business days of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Please note that do not ship outside of the 50 U.S. states at this time.

Below are shipping options and fees. If you have any questions about shipping, please contact us at one of the numbers below:

Delray Beach, FL: 561-450-6470

Denver, CO: 720-542-8712

Contiguous U.S. States (all states except Hawaii and Alaska):
Standard Shipping (5-7 Business Days): $79.99
Expedited Shipping (2-4 Business Days): $349.99
Epic Delivery - Get your Bicycle Ready To Ride: $199.00
In-Store Pickup: Free

Alaska & Hawaii:
Standard Shipping (5-7 Business Days): $289.99

All 50 U.S. States:
Standard Shipping (5-7 Business Days): $11.99
In-Store Pickup: Free

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Orders are generally shipped within 72 hours (Monday - Friday) using Insured Courier.

The delivery standard is 5-7 days. Times may vary depending on current COVID-19 Emergency.

In-store pickup is available Tuesday - Sunday, 11 am - 5 pm.

An email will be sent when your order is ready for pickup. Your order will generally be ready within 48 hours. If you prefer to meet us curbside for pickup, please call or email the shop to make arrangements.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@epic-cycles.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@epic-cycles.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, final sale, special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Final Sale Bikes, Apparel, Accessories, and Components.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Notice for some bikes that have been shipped we have a 10% re-stocking fee.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.