303 Firecrest Carbon Disc Brake Wheel - Tubeless
Make a Return
Submit your online return request to our Returns Center. Online returns follow our standard policy below and are subject to approval.
Eligibility for Returns and Exchanges.
Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. You can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff.Once the return is approved, we will start the refund process. Epic Cycles reserve the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Upon receiving your returned item, we are committed to processing your return as efficiently as possible, typically within 5 to 7 business days. You will receive an email confirmation once the return is processed and/or approved/rejected. The refund will then be initiated, and you can expect to receive it within approximately 72 hours, depending on your original form of payment. The refund amount will be equivalent to the original purchase price of the returned item, inclusive of applicable tax, but excluding any shipping and handling charges. If the original payment method is not accessible, refunds will be made in store credits.
Non Refundable Items:
- Shipping and Assembly fees are non-refundable.
- No returns on "Final Sale", “Pre-Order” or "Special Order" “Custom Bike” items.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Returns and Exchange process:
Bikes, Parts, Components & Accessories:
For new, unused gear, please return it in the same condition you received it, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty, and other accessories. washed items do not qualify as new / unused.
When sending back your items, please take the necessary care in packaging them securely. The responsibility for covering the costs related to repairing items damaged during return shipping due to improper packaging lies with the customer.
We appreciate your cooperation in adhering to these return instructions. If you have any questions or need further assistance, our team is here to help you with the return process.
For store credits:
Store credits issued for returned products will remain valid for one year from the date of issuance. We recommend using your store credits within the respective time frames to ensure you make the most of your benefits. Should you have any questions or need assistance with your credits, feel free to reach out to us for support.
Return Shipping process:
To initiate a return, you'll need to send an email to email@example.com and follow the instructions below
1. Packaging: Carefully repack the item in its original packaging if available. If not, please use a box and secure the item with appropriate padding to prevent any damage during transit.
2. Labeling: Print the return shipping label previously emailed to you and affix to the package. Ensure the label is clearly visible and securely attached. Make sure to remove any other labels or shipping tags attached to the package.
3. Drop-off: You can drop off the package at the nearest provided carrier location.
3. Scheduling Pickup: Visit the provided carrier website or call their customer service to schedule a pickup at your convenience.
Please email firstname.lastname@example.org. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible, please make sure your email and item falls within the following guidelines:
Item displays a manufacturer defect and has not been damaged as a result of natural wear and tear or accidents.
The order was delivered more than 30 days ago. Please contact a Gearhead with any questions about orders that were delivered within the last 30 days.
Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly, please attach photos of the item, including the defective area. Requests must have pictures included in order to be processed. Once you email our team, you will receive an email informing you of the current response time. Keep in mind some brands will require you to deal with them directly on your claim
Ship to home your bike:
We deliver it straight to your preferred location with your bike being pre-assembled and expertly test-ridden.
- What does our Epic Pro Assembly mean? The bike
will be built, tuned up, and expertly packaged. The only items you will need to
finalize installation are the handlebar, seatpost, and front wheel. Please keep
in mind some tools are necessary in order to finalize this.
If you need any assistance, our dedicated Epic Pros are just a phone call away, ready to
provide the support you need. Enjoy a seamless and enjoyable bike shopping
experience with us!
Apparel & Accessories:
We offer a variety of shipping options for most apparel and accessory items to
ensure timely delivery. Once you place an order, we strive to ship it within three business days.
Currently, we only ship within the 50 U.S. states, and we are unable to ship internationally at this time.
For your convenience, we have outlined the available shipping options and associated fees below. If you have any questions or need assistance with shipping, please don't hesitate to reach out to our Online Store at (888) 366-8083. We are here to help!
Our Epic Experts can help you choosing the best product for you.
Just contact us on our chat.
Zipp’s 303 Firecrest® Tubeless Disc-brake wheelset is designed for the real world… a world of imperfect conditions, road surfaces, and elements where the bottom line is simple. Efficiency = speed. It’s faster, lighter, and more capable over varied terrain—whether the surface is pavement in all its conditions or no pavement at all. Deeply rooted in Zipp’s drive to conquer the Spring Classics, the new 303 Firecrest is remade with a purpose-made approach for the demands of modern road bikes. When it comes to going fast on a bicycle, efficiency means reduced: Wind resistance, rolling resistance, rider fatigue, weight. The 303 Firecrest Tubeless Disc-brake was designed using real-world direct measurements (vs. primarily wind tunnel or computer simulation). The results were huge. Its rim is slightly more bulbous in design than its predecessor, with a 30mm outside width, a 25mm internal width, and a 40mm rim depth. The profile provides low drag and an improved transition between rim and tire, boosting aero efficiency on the road. The wide rim stance also features less tire deflection for reduced rolling resistance. The combination of the wider tire, increased tire volume, and lower tire pressure helps to reduce rider fatigue by smoothing out the ride over imperfect pavement and road conditions—the tire and wheel system absorbs the shaking, not the rider. At the center of the 303 Firecrest Tubeless Disc brake is a versatile and durable new hubset, the German-engineered ZR1 DB. This hubset features 66 points of engagement for quicker response. The 303 Firecrest Tubeless Disc-brake wheelset is for dedicated cyclists who aspire to the latest in technology. Its competitors… in races, against peers, or simply conquering personal limits. This is about becoming faster and matching your motivation to the most advanced technology.