Make a Return
Submit your online return request to our Returns Center. Online returns follow our standard policy below and are subject to approval.
Eligibility for Returns and Exchanges.
Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. You can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff.Once the return is approved, we will start the refund process. Epic Cycles reserve the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Upon receiving your returned item, we are committed to processing your return as efficiently as possible, typically within 5 to 7 business days. You will receive an email confirmation once the return is processed and/or approved/rejected. The refund will then be initiated, and you can expect to receive it within approximately 72 hours, depending on your original form of payment. The refund amount will be equivalent to the original purchase price of the returned item, inclusive of applicable tax, but excluding any shipping and handling charges. If the original payment method is not accessible, refunds will be made in store credits.
Non Refundable Items:
- Shipping and Assembly fees are non-refundable.
- No returns on "Final Sale", “Pre-Order” or "Special Order" “Custom Bike” items.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Returns and Exchange process:
Bikes, Parts, Components & Accessories:
For new, unused gear, please return it in the same condition you received it, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty, and other accessories. washed items do not qualify as new / unused.
When sending back your items, please take the necessary care in packaging them securely. The responsibility for covering the costs related to repairing items damaged during return shipping due to improper packaging lies with the customer.
We appreciate your cooperation in adhering to these return instructions. If you have any questions or need further assistance, our team is here to help you with the return process.
For store credits:
Store credits issued for returned products will remain valid for one year from the date of issuance. We recommend using your store credits within the respective time frames to ensure you make the most of your benefits. Should you have any questions or need assistance with your credits, feel free to reach out to us for support.
Return Shipping process:
To initiate a return, you'll need to send an email to firstname.lastname@example.org and follow the instructions below
1. Packaging: Carefully repack the item in its original packaging if available. If not, please use a box and secure the item with appropriate padding to prevent any damage during transit.
2. Labeling: Print the return shipping label previously emailed to you and affix to the package. Ensure the label is clearly visible and securely attached. Make sure to remove any other labels or shipping tags attached to the package.
3. Drop-off: You can drop off the package at the nearest provided carrier location.
3. Scheduling Pickup: Visit the provided carrier website or call their customer service to schedule a pickup at your convenience.
Please email email@example.com. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible, please make sure your email and item falls within the following guidelines:
Item displays a manufacturer defect and has not been damaged as a result of natural wear and tear or accidents.
The order was delivered more than 30 days ago. Please contact a Gearhead with any questions about orders that were delivered within the last 30 days.
Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly, please attach photos of the item, including the defective area. Requests must have pictures included in order to be processed. Once you email our team, you will receive an email informing you of the current response time. Keep in mind some brands will require you to deal with them directly on your claim
We provide shipping options for the majority of apparel and accessories, typically within 3 to 5 business days. In the case of bikes, we offer Economy, Standard, and Express Shipping, each available with or without Epic Pro Assembly.
What does our Epic Pro Assembly mean? The bike will be built, tuned up, and expertly packaged. The only items you will need to finalize installation are the handlebar, seatpost, and front wheel. Please keep in mind some tools are necessary in order to finalize this.
It's important to note that, at present, we do not offer shipping services outside the 50 U.S. states. If you have any questions about shipping, please don't hesitate to contact us.
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What do you get when you open up the taps on trickle-down technology? That’d be the Epic Pro. A waterfall of performance coming straight down from Mount S-Works, the Epic Pro benefits from the most efficient suspension design we’ve ever created, not to mention a frame that’s as light as the previous-generation S-Works while offering the same incredibly efficient power transfer of the current cream of the World Cup crop.
A Smarter BRAIN
Mixing hardtail efficiency and full-suspension capability to impressively quick results, Epic has always been defined by an uncompromised commitment to speed. Well, that and over 100 World Cup wins and podiums too.
True to form, the latest Epic continues the tradition, taking advantage of the most efficient BRAIN suspension we’ve ever created to ensure it’s always on a first-name-basis with fast.
Re-engineered hand-in-hand with the new Epic, the latest BRAIN design resets the expectation for efficiency, employing a new race-tuned pedaling platform to ensure every watt possible is translated into forward motion, while handily soaking up momentum-killing chatter and big hits alike—all more smoothly than ever.
Redesigned with a focus on efficient power transfer and better handling performance, the Epic’s all-new FACT 11m carbon frame features a 15-percent stiffer rear triangle in order to take full advantage of the BRAIN’s new race-tuned pedaling platform, while the revised carbon layup of the front-triangle sheds weight, sending the Epic’s already sky-high stiffness-to-weight ratio even higher.
The Epic Pro’s Top-Adjust Position-Sensitive BRAIN fork allows for easy tuning on the fly, making suspension adjustments on course pre-rides a stress-free affair, while SRAM’s XO1 Eagle AXS electronic group takes notes from BRAIN’s telepathic performance, firing off shifts with lightning-fast precision.
FACT 11m Full Carbon, Progressive XC Race Geometry, Rider-First Engineered™, threaded BB, 12x148mm rear spacing, internal cable routing, 100mm of travel
RockShox SID SL BRAIN, Top-Adjust Brain damper, Debon Air, 15x110mm, 44mm offset, 100mm Travel
SRAM Level TLM, 2-piston caliper, hydraulic disc
Specialized Pro SL, alloy, 4-bolt
S-Works Carbon XC Mini Rise, 6-degree upsweep, 8-degree backsweep, 10mm rise, 760mm, 31.8mm
Body Geometry Power Expert
Bike Yoke Divine SL, 80mm travel, 0mm offset, 30.9mm, 320/400mm length
SRAM X01 Eagle AXS
SRAM X1 Eagle Carbon, DUB, 165/170/175mm, 34t
SRAM Eagle AXS Rocker Paddle
SRAM XG-1295 Eagle, 10-52t
SRAX X01 Eagle, 12-speed
SRAM DUB, BSA 73mm, Threaded
Roval Control, Carbon offset design, 29mm internal width, 4mm hook width, Tubeless ready, 28h
Specialized Fast Trak, Control Casing, T5 Compound, 29x2.35